Privacy Policy
This Privacy Policy describes how Lomari collects, uses, discloses, and safeguards personal information when you visit our website, make a purchase, create an account, contact us, or interact with our services. It is designed to meet the requirements of Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and substantially similar provincial laws where applicable.
1. Personal information we collect
We may collect the following categories of personal information:
Identifiers & contact details: name, email address, shipping/billing address, phone number.
Account details: username, password, order history, wish lists.
Payment & transaction data: payment method (processed by our payment partners), purchase amounts, order details.
Device & usage data: IP address, browser type, device identifiers, pages viewed, referring/exit pages, timestamps, approximate location (derived from IP).
Communications: messages you send us (e.g., email, forms), product reviews, support requests.
Cookies & similar technologies: see “Cookies and analytics” below.
We collect information directly from you (checkout, forms, account sign-up), automatically via our website (including cookies), and from service providers involved in payment processing, shipping, analytics, and advertising.
2. How we use your information
We use personal information to:
Provide, operate, and improve our website, products, and services.
Process orders, payments, returns, and deliveries; prevent fraud.
Create and manage your account and preferences.
Communicate with you (order updates, responses to inquiries, service announcements).
Send marketing emails with your consent (you can unsubscribe anytime).
Personalize content and measure the performance of our site and ads.
Meet legal, regulatory, tax, audit, and security obligations.
3. Consent
We obtain your consent when required (e.g., sign-up forms, cookie banners where applicable). You can withdraw consent at any time by contacting info@lomarifashion.com or using the unsubscribe link in marketing emails. When the law allows, we may rely on implied consent (for example, to fulfill your order) or other lawful grounds (e.g., fraud prevention, compliance).
4. Cookies and analytics
Our site uses cookies and similar technologies to remember your preferences, keep your cart, understand site usage, and tailor marketing. Third parties (e.g., analytics and ad partners) may set cookies to help measure performance or show ads that are more relevant. You can control cookies through your browser settings; disabling cookies may affect site functionality. (Examples originally referenced in your prior policy included Google Analytics and advertising tools. Keep or remove specific tools based on what you actually use.)
5. Sharing and disclosures
We do not sell personal information. We may share personal information with:
Service providers/partners that help us run our business (payment processors, e-commerce and hosting platforms, email and marketing tools, shipping carriers, analytics/ad providers, anti-fraud tools).
Authorities or others when required by law, to protect our rights or others’ rights, or in connection with a merger, acquisition, or sale of assets (subject to appropriate safeguards).
We require service providers to protect personal information and use it only for the services they provide to us.
6. International transfers
Our service providers may process personal information outside Canada (e.g., in the United States or the EU). While abroad, your information may be subject to foreign laws and accessible to courts, law enforcement, and national security authorities. We use contractual and technical measures designed to protect your data during such transfers.
7. Retention
We keep personal information only as long as necessary for the purposes described above or as required by law (e.g., tax and accounting rules). When no longer needed, we securely delete or anonymize it.
8. Security
We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information (for example, TLS encryption in transit, access controls, and restricted access to payment data handled by certified processors). No method of transmission or storage is 100% secure, but we strive to protect your information.
9. Your rights (Canada)
You have the right to:
Access your personal information held by us and obtain details about how it is used and disclosed.
Request corrections to incomplete or inaccurate information.
Withdraw consent to processing where consent is the basis.
Ask questions or lodge a complaint about our privacy practices.
To exercise your rights, contact our Privacy Officer at info@lomarifashion.com. We may need to verify your identity before responding. We aim to respond within reasonable timelines set by law and may charge a minimal fee as permitted by law.
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada (OPC) or your provincial privacy commissioner (if applicable).
10. Children’s privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us at info@lomarifashion.com and we will delete it.
11. Third-party links
Our site may contain links to third-party websites or services. Their privacy practices are governed by their own policies; we are not responsible for them.
12. Changes to this Policy
We may update this Policy from time to time. If we make material changes, we will post the updated Policy on our website and adjust the “Last updated” date. Continued use of our services after changes means you accept the updated Policy.
13. How to contact us
Privacy Officer — Lomari
Email: info@lomarifashion.com